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New Visitors

How do I make a purchase?
You can choose to make a purchase two ways: 1- You may call our toll free number (888) 66-Favor and one of our customer service representatives will be happy to assist you. 2- Simply navigate to the product you are interested in purchasing, then fill out any attributes related to your product. Next, click on the "Add To Shopping Cart". You will then be prompted to "checkout" or "continue shopping". When you checkout, you will be asked to fill in your shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
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Do you offer sample orders, and if so, what is the policy?
Although we work hard to furnish our site with exceptional product images, we understand that you may feel more comfortable placing a large order after seeing the items in person. Please feel free to order your samples online or call us toll free at (888)66-Favor to place a sample order. You will be charged the unit price of the product sample(s) plus shipping and handling. However, when returning to ExclusiveMoonlight.com to place your full order (minimum 25 favors) for your wedding or baby occasion, please call us so that we can refund you the purchase price of your original sample item.
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Do you send printed catalogues?
ExclusiveMoonlight.com does not carry a print catalog. We feature all of our products on our website. Please visit http://www.exclusivemoonlight.com/ to view our selection of unique and high quality favors and gifts.
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Ordering

What are my payment options?
ExclusiveMoonlight.com accepts Visa, MasterCard, American Express and Discover credit card payments. We also accept cashiers checks, money orders and echecks. All orders paid by checks and money orders shall be processed and shipped once payment has been received.
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What is the currency for all prices?
All prices listed on ExclusiveMoonlight.com's website are quoted in US Dollars.
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What is ExclusiveMoonlight.com's pricing & discount policy?
ExclusiveMoonlight.com prices are extremely competitive with those of other retailers in the industry. ExclusiveMoonlight.com offers a 100% lowest price guarantee. For inquiries regarding product pricing, please call ExclusiveMoonlight.com's customer service toll free at (888) 66-FAVOR.
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What about state sales tax?
All orders shipped to destinations within the state of New York are charged 8.375% sales tax. Orders sent to destinations outside the state of New York are exempt from sales tax.
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How do I order online?
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
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Can I order via telephone?
Orders can be placed over the phone by calling ExclusiveMoonlight.com's toll free number (888) 66-FAVOR or (888)6.... One of our friendly and helpful customer support representatives can assist you with your order.
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Are online transactions secure?
ExclusiveMoonlight.com assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
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What is the minimum quantity?
ExclusiveMoonlight.com has a minimum order requirement for some products on our website. Minimum quantity is listed for each product in the product description. You are welcome to place an order in any quantity above our minimum order.
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What is ExclusiveMoonlight.com's product availability?
ExclusiveMoonlight.com stocks most of its items and we can usually ship most non-personalized items within 1-5 business days. On occasion, products may be backordered, which will be indicated in the product description.
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Will I receive an email confirmation for my order?
Once your order has been processed and is ready to be shipped from our facility, ExclusiveMoonlight.com will send an email containing UPS delivery and tracking information. Please note that orders placed without an email address will not receive delivery and tracking information.
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International Orders

Do you ship internationally?
ExclusiveMoonlight.com welcomes international orders. We ship to international locations via Global Express (3-5 business days) or UPS worldwide shipping. International customers may place their order online. ExclusiveMoonlight.com will then contact you via email with the updated shipping fees.
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What is your policy regarding duties, taxes and brokerage fees?
For orders shipped to destinations outside of the United States, ExclusiveMoonlight.com is not responsible for any duties, taxes and brokerage fees associated with the shipment. Furthermore, ExclusiveMoonlight.com is not knowledgeable about country-specific import regulations and will not be responsible for fees/damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information and regulations prior to placing an order. To learn more about country-specific regulations that may affect your international shipment, please reference UPS's Country Regulations and www.usps.com.
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Shipping & Fulfillment

Will I receive a shipment confirmation of my order?
Once your ExclusiveMoonlight.com order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and amount due. A second email will be sent once your order is ready to be shipped. This email will contain your UPS tracking number.
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I live in New York, can I pick up my order?
Most items are available for pick-up at our local drop-off location. Please note that there is a $5.00 surcharge applied to all pickup orders. Email us at customercare@exclusivemoonlight.com or call us toll free at (888) 66-FAVOR or (888) 663-2867 for further information.
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How long does it take to receive products?
Most products featured on our website ship within 1-5 business days. For a more accurate time frame please call ExclusiveMoonlight.com at (888) 66-FAVOR or (888) 663-2867. Please note that this time frame does not include shipping transit time.
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Do you accept rush orders?
ExclusiveMoonlight.com stocks most items featured on our website and in most instances, we can ship the same day your order is placed. For most personalized items, there is a nominal fee to rush your order. ExclusiveMoonlight.com also offers UPS next day, second day and 3 day expedited shipping services. Please call ExclusiveMoonlight.com's customer service at (888) 66-FAVOR or (888)6... to inquire further.
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Does ExclusiveMoonlight.com ship to international locations?
ExclusiveMoonlight.com welcomes international orders. We ship to all international locations via Global Express or UPS worldwide shipping. Please call us at (888) 66-FAVOR or (888)6... or email us at customercare@exclusivemoonligt.com to contact our customer service department.
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Personalized Products

Can ExclusiveMoonlight.com custom design cookies for my event?
ExclusiveMoonlight.com can custom design cookies for your event. Please visit ExclusiveMoonlight.com's edible favors.
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Does ExclusiveMoonlight.com offer engraving services?
ExclusiveMoonlight.com does offer engraving services on some products. Please visit our personalized favors section to view our engraveable items.
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Returns and Exchanges

What is your refund and exchange policy?
At ExclusiveMoonlight.com, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, please contact us within 3 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less a 20% restocking fee and any shipping charges. Please note that personalized products, perishable merchandise, special order items, handmade sachets, samples and ribbon are not returnable. Please return authorized orders in its original form and packaging. We must receive the return within 7 business days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
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How do I file a claim for damaged, defective or missing product(s)?
All claims for damaged, defective or missing product(s) must be filed with ExclusiveMoonlight.com within 3 days of receiving your order. Please call our customer service department at (888) 66-FAVOR or (888)663-2867 or email us at customercare@exclusivemoonlight.com to initiate a claim. Please note that ExclusiveMoonlight.com is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS and USPS). However, ExclusiveMoonlight.com will be happy to assist you in filing a claim with the shipping carrier.
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How do I change or cancel my order?
You may change or cancel your order as long as the order has not been processed or shipped. For all personalized items, once the order has been processed, we do not allow changes or cancellations to be made.
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Special Services & Programs

Does ExclusiveMoonlight.com offer a service to wrap favors, tie ribbon, package favors, etc.?
ExclusiveMoonlight.com does offer services such as wrapping, tying personalized ribbons on favors, and adding Jordan Almonds or mints with tulle to your favors. We are proud to offer our customers a vast variety of personalized services to cater to your individual needs. For more assistance or information on how we can make your wedding favors or baby favors more personalized and unique please email us at customercare@exclusivemoonlight.com.
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Does ExclusiveMoonlight.com offer wholesale pricing?
ExclusiveMoonlight.com does not offer wholesale pricing on our products. However, we do offer 100% lowest price guarantee.
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Does ExclusiveMoonlight.com exchange links with other reputable sites?
Parties interested in exchanging links with our website are welcome to submit your link by emailing us at Business@exclusivemoonlight.com
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Can I advertise on ExclusiveMoonlight.com's website?
Interested advertisers should contact us by emailing us at Business@exclusivemoonlight.com
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Security and Privacy Policy

What is ExclusiveMoonlight.com's privacy policy?
ExclusiveMoonlight.com is committed to protecting the privacy of our customers and using information responsibly. Please be assured that ExclusiveMoonlight.com respects your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties.
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How does ExclusiveMoonlight.com use my personal information?
All information we collect through our website is used solely to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and are not stored.
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How does ExclusiveMoonlight.com collect information?
This site uses a secure socket layer (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
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What is ExclusiveMoonlight.com's commitment to customer service?
ExclusiveMoonlight.com is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email to customercare@exclusivemoonlight.com or contacting our customer care department at (888) 66-FAVOR or (888)6....
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About ExclusiveMoonlight.com Online Store

What are ExclusiveMoonlight.com's hours of operation?
ExclusiveMoonlight.com's customer service representatives are available to assist you Monday through Saturday, 9:00 am - 6:00 pm (PST). Please call our toll free number at (888) 66-FAVOR or (888)6... to speak to one of our helpful customer service representatives. You can also email us at customercare@exclusivemoonlight.com. We will respond to all email inquiries within 24 hours.
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Where is ExclusiveMoonlight.com is located?
ExclusiveMoonlight.com is solely an online retailer based in Queens, New York.
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Contacting ExclusiveMoonlight.com Regarding Your Wedding Favors, Baby Shower Favors, and Christening Favors

How do I provide general feedback?
We would love to hear from you! We are constantly trying to improve our customers' experiences and would greatly appreciate any feedback you can provide, both good and bad. Please email all feedback to Customercare@exclusivemoonlight.com.
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I am a vendor, how do I inquire about merchandising?
We are constantly looking for unique products to add to our collection. Vendors who are interested in submitting product samples to ExclusiveMoonlight.com for consideration can email all product and pricing information to Business@exclusivemoonlight.com.
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